Room Attendant

Miami, Florida

Position: Room Attendant
Department: Housekeeping
Purpose: To service guest rooms in accordance with the hotel Standards.
Reports to: Executive Housekeeper, Housekeeping Supervisor

Essential Functions:

  • Responds to all guest requests appropriately. Always greet our Guests warmly with a smile, call them by name whenever possible.
  • Responsible for servicing an assigned number of guest rooms
  • Keeps the supply cart and immediate work areas neat and organized at all times
  • Checks all equipment prior to and after its use to ensure that it is in good working order
  • Removes room service tables, trays and garbage from guest rooms
  • Strip bed using proper techniques and change bed linens on a daily basis
  • Removes soiled towels and replace as needed
  • Place soiled linens and towels down linen chute.
  • Clean shower walls, tub, sink vanity (all items on counter ), toilet and floor on a daily basis
  • Spot clean walls, window glass and sill, doors and baseboards
  • Dust and clean all furniture daily, including chairs, lamps, desk, tables and TV.
  • Replace any stationery items and in-room amenities as needed
  • Replace any used drinking glassware with sanitized ones
  • Replace terry and robes as needed
  • Clean refrigerator, ice bucket, coffee maker, telephones, clock/CD/radio, TV remote
  • Cleans all mirrors and picture frames throughout room on a daily basis
  • Ensures all light bulbs throughout room are working and replace as needed and/or call for assistance
  • Hand in any articles (lost and found) to a Supervisor or turn it in to the housekeeping/loss prevention office
  • Recycle at every opportunity (newspaper, glass bottles, etc.)
  • Performs any special duties as assigned by management.

Hotel Specific Essential Functions:

  • Greet Guests meeting the 10/5 standard
  • Enters guest room following appropriate security standards
  • Have knowledge of overall hotel facility and various services

Tools and Equipment:

  • Operate vacuum cleaner and handling procedures of various cleaning chemicals (SDS, right to Know 2
    program and Blood borne Pathogens)
  • Use of telephone system
  • Use of department paging/radio communication system

Working environment:

  • Constant mobility (walking, standing, bending, use of hands), lifting up to 25 lbs., pushing of carts or luggage like carts, bags with linens or trash.
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