Housekeeping Supervisor


Housekeeping
Miami, Florida

Position: Housekeeping Supervisor
Department: Housekeeping
Purpose:         

To ensure that the cleaning and servicing of guestrooms and appropriate guest contact areas meet the hotel standards. Supervises the Housekeeping Staff, check guest rooms, and assists the Executive Housekeeper with office administrative work.

Reports To:     Executive Housekeeper


Essential Functions:
 

  • Monitors the cleaning and servicing of guestrooms.
  • Assigns special assignments as directed by the Executive Housekeeper.
  • Reports and follows up any repairs or discrepancies of guest rooms.
  • Ensures that all Guest Room Attendants have appropriate supplies and linens.
  • Assists in the cleaning of guest rooms when necessary.
  • Assists in processing AM and PM room status reports.
  • Ensures that the Guest Room Attendants’ linen cart is neat and well organized.
  • Ensures that linen closets on guest room floors are completely stocked.
  • Responds to any guest inquiries and assists in expediting prompt service. Always greet our guests warmly with a smile, call them by name whenever possible.
  • Ensures House Persons duties are being completed.
  • Recycle at every opportunity (newspaper, glass bottles, etc.)
  • Assist checking public areas and supervising public areas’ attendants
  • Knows and uses all hotel standards for the department.
  • Communicate with Front Desk to expedite rush rooms.
  • Inspects and prepares VIP and show rooms.
  • Performs any special duties as assigned by management.

 

Hotel Specific Essential Functions:

  • Ability to complete Guest Room Attendant assignments (AM / PM / Turndown)
  • Ability to relieve office duties as needed                                
  • Greet Guests meeting the 10/5 standard
  • Have knowledge of  overall hotel facility and various services

 

Tools and Equipment:

  • Protect and maintain all hotel assets and equipment.
  • Operate vacuum cleaner and handling procedures of various cleaning chemicals (SDS, Right to Know program and Bloodborne Pathogens).
  • Use of telephone system
  • Use of department paging/radio communication system
  • Operates vacuum cleaners.
  • Exposure to various cleaning chemicals – knowledge of SDS and the “Right to Know” program.
  • Use of housekeeping computer programs (Opera)
  • Use of telephone system
  • Use of department paging/radio communication system

 

Working Environment:

  • Constant mobility (walking, standing, bending, use of hands, occasional sitting)
  • Lifting up to 25 lbs.
  • Pushing of supply carts
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