Explore an exciting career in Hospitality with Novotel Miami Brickell
Novotel Miami Brickell! We are thrilled to officially be a part of the Accor Hotel Group , a global chain with over 4,500 hotels in the world.
Novotel Miami Brickell is modern and elegant while also offering convenience, comfort and breathtaking views with 275 rooms that spread throughout the 12 floors and 5.000 sq. ft. of meeting and conference space.
Are you looking for a captivating and rewarding experience working alongside passionate professionals? Go for it! Join our team. Dream big for your future!!!
Business Unit
Front of the House
Location
Miami, Florida
Position:
Guest Service Agent *Overnight and PM shifts*
Department:
Front of the House and Accounting
Purpose:
To oversee and coordinate all night time hotel operations to include front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.
Reports to: Front of the House Manager and Director of Finance Purpose: Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador to Novotel Miami Brickell by welcoming everyone with a genuine smile and caring attitude. Works overnight and oversees all activities in the hotel, assisting loss prevention and engineering with any quest need or requests. Runs and audits the assigned reports to close the day and turns them to management.
Essential Functions:
Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
Expeditious and diplomatic resolution of guest problems.
Fully knowledgeable in all emergency procedures.
Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
Ensure proper registration of guests and credit procedures are followed.
Distribution of all nightly reports.
Efficient processing of guaranteed no show billings.
Obtain nightly city-wide occupancy and average rate figures.
Maintain current back up reports.
Handling Express Check-Outs ensuring their completion.
Supervising of Night Auditors and 3rd shift Front Office, engineering and Loss Prevention staff members.
Ensuring adherence to all systems and control procedures.
Documenting errors made by cash handling hoteliers.
Ensuring that third shift Night Audit, Engineering, Loss Prevention checklists and responsibilities are completed.
Balancing of daily postings and revenue.
Ensuring that the credit card charges are transmitting to the bank for proper payment.
Responsible to handle all Worker’s Compensation reporting and procedures timely.
Conducts hotel walks in every shift.
Responsible to handle all emergency procedures such as evacuations, fire, guest injuries, theft, car accidents, etc. Must write reports and present them to the Director of Operations and General Manager
Accounting Essential Elements:
Prepare daily income in excel and exported in Sun (Accounting System).
Maintain orderly daily audit packs for Hotel.
Receive, investigate, and respond to internal inquiries regarding daily reports.
Transmit daily Flash report to corporate office in a timely manner by 7 AM.
Prepare and distribute daily routing pack of promotional checks and rebates.
Audit banquet checks for accuracy.
Balance front desk and F&B paperwork.
Credentials for Sun for preparation of Income Journal
Tools and Equipment:
Use of Opera (PMS) housekeeping programs
Use of telephone system
Use of department paging/radio communication system
Use of copy machine and other various cleaning equipment’s (vacuum cleaners, etc.)
Fire panel
PBX equipment
Assorted F&B equipment
Working environment:
Sitting, walking, standing, bending, writing, typing, filing
Occasional lifting up to 25 lbs. Pushing of supply carts
Interior of hotel, in normal office conditions.
Desirables:
Excellent phone & verbal communication skills.
Previous front desk hotel experience preferred at the front desk, night auditor, and cashier.
Flexible schedule. Works overnight.
May be required to perform housekeeping, engineering and security duties as needed.
Fluency in a foreign language preferably (Spanish)
Ability to suggestively up sell.
Certification in CPR is an advantage
Previous guest relations training.
Reports to: Front of the House Manager and Director of Finance Purpose: Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador to Novotel Miami Brickell by welcoming everyone with a genuine smile and caring attitude. Works overnight and oversees all activities in the hotel, assisting loss prevention and engineering with any quest need or requests. Runs and audits the assigned reports to close the day and turns them to management.
Essential Functions:
Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
Expeditious and diplomatic resolution of guest problems.
Fully knowledgeable in all emergency procedures.
Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
Ensure proper registration of guests and credit procedures are followed.
Distribution of all nightly reports.
Efficient processing of guaranteed no show billings.
Obtain nightly city-wide occupancy and average rate figures.
Maintain current back up reports.
Handling Express Check-Outs ensuring their completion.
Supervising of Night Auditors and 3rd shift Front Office, engineering and Loss Prevention staff members.
Ensuring adherence to all systems and control procedures.
Documenting errors made by cash handling hoteliers.
Ensuring that third shift Night Audit, Engineering, Loss Prevention checklists and responsibilities are completed.
Balancing of daily postings and revenue.
Ensuring that the credit card charges are transmitting to the bank for proper payment.
Responsible to handle all Worker’s Compensation reporting and procedures timely.
Conducts hotel walks in every shift.
Responsible to handle all emergency procedures such as evacuations, fire, guest injuries, theft, car accidents, etc. Must write reports and present them to the Director of Operations and General Manager
Accounting Essential Elements:
Prepare daily income in excel and exported in Sun (Accounting System).
Maintain orderly daily audit packs for Hotel.
Receive, investigate, and respond to internal inquiries regarding daily reports.
Transmit daily Flash report to corporate office in a timely manner by 7 AM.
Prepare and distribute daily routing pack of promotional checks and rebates.
Audit banquet checks for accuracy.
Balance front desk and F&B paperwork.
Credentials for Sun for preparation of Income Journal
Tools and Equipment:
Use of Opera (PMS) housekeeping programs
Use of telephone system
Use of department paging/radio communication system
Use of copy machine and other various cleaning equipment’s (vacuum cleaners, etc.)
Fire panel
PBX equipment
Assorted F&B equipment
Working environment:
Sitting, walking, standing, bending, writing, typing, filing
Occasional lifting up to 25 lbs. Pushing of supply carts
Interior of hotel, in normal office conditions.
Desirables:
Excellent phone & verbal communication skills.
Previous front desk hotel experience preferred at the front desk, night auditor, and cashier.
Flexible schedule. Works overnight.
May be required to perform housekeeping, engineering and security duties as needed.
Fluency in a foreign language preferably (Spanish)
Ability to suggestively up sell.
Certification in CPR is an advantage
Previous guest relations training.
Business Unit
Engineering & Loss Prevention Division
Location
Miami, Florida
Position: Engineer and Loss Prevention Manager
Department: Engineering
Purpose: To ensure proper training and supervision of all Engineering and Loss Prevention personnel and to provide consistent, cost-effective maintenance programs that ensure the Hotel’s safety and efficient operation.
Reports to: General Manager
Essential Functions:
Coordinate and operate, in an economical, legal and safe manner, all HEAT, LIGHT & POWER and REPAIR and MAINTENANCE for the hotel.
The Engineering Manager manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection.
Inspect physical plant and equipment, and shall supervise maintenance and preventative maintenance program of that area.
Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation.
Coordinate with other departments all work necessary to maintain general conditions, safety and health standards set forth by hotel policy and legal requirements.
Interview, hire, counsel, train, and discipline engineering and loss prevention personnel, in coordination with the General Manager and the Talent & Culture Department.
Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.
Recommend to management possible projects for future capital budgets. Obtain bids, supervise and coordinate contractors in performance of project work.
Maintain own and hotel's special permits and licenses as required by local authorities.
Coordinate schedules, staffing and payroll. Compile personnel records, logs utilities and keep engineering and loss prevention records.
Owns and coordinates and attends the Safety Committee Meeting
Maintains the grounds and landscape areas of the hotel to include the garage.
Purchases all engineering items for the hotel, according to budget.
Coordinate the receiving and storage of all engineering materials
Complete all inventory and reporting as required by the Accounting Department
Directing maintenance and repair of facility and Equipment.
Managing daily operations of the area or department.
Making decisions and solving problems. Organizing, planning, and prioritizing work.
Communicating, monitoring, and ensuring safety standards.
Coaching and developing others.
Purchase and receiving via POs all orders
Maintains Back of the House Areas
Maintains Fire Alarm System; Camera Systems; Elevator System; Key Controls
Hotel Specific Essential Functions:
Administrative duties of the department.
Safety and Security of the hotel.
Repair and Maintenance of all areas
Employee’s locker and heart of the house areas.
Tools and Equipment:
Telephone, pen/pencil, photo-copying machine, computer, printer.
All engineering related tools and equipment.
Working Environment:
Interior of hotel, in all areas of the hotel. Exposure to extreme hot and cold temperatures.
Exterior of hotel with exposure to weather conditions.
Exposure to various hazardous chemicals.
Department: Engineering
Purpose: To ensure proper training and supervision of all Engineering and Loss Prevention personnel and to provide consistent, cost-effective maintenance programs that ensure the Hotel’s safety and efficient operation.
Reports to: General Manager
Essential Functions:
Coordinate and operate, in an economical, legal and safe manner, all HEAT, LIGHT & POWER and REPAIR and MAINTENANCE for the hotel.
The Engineering Manager manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection.
Inspect physical plant and equipment, and shall supervise maintenance and preventative maintenance program of that area.
Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation.
Coordinate with other departments all work necessary to maintain general conditions, safety and health standards set forth by hotel policy and legal requirements.
Interview, hire, counsel, train, and discipline engineering and loss prevention personnel, in coordination with the General Manager and the Talent & Culture Department.
Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.
Recommend to management possible projects for future capital budgets. Obtain bids, supervise and coordinate contractors in performance of project work.
Maintain own and hotel's special permits and licenses as required by local authorities.
Coordinate schedules, staffing and payroll. Compile personnel records, logs utilities and keep engineering and loss prevention records.
Owns and coordinates and attends the Safety Committee Meeting
Maintains the grounds and landscape areas of the hotel to include the garage.
Purchases all engineering items for the hotel, according to budget.
Coordinate the receiving and storage of all engineering materials
Complete all inventory and reporting as required by the Accounting Department
Directing maintenance and repair of facility and Equipment.
Managing daily operations of the area or department.
Making decisions and solving problems. Organizing, planning, and prioritizing work.
Communicating, monitoring, and ensuring safety standards.
Coaching and developing others.
Purchase and receiving via POs all orders
Maintains Back of the House Areas
Maintains Fire Alarm System; Camera Systems; Elevator System; Key Controls
Hotel Specific Essential Functions:
Administrative duties of the department.
Safety and Security of the hotel.
Repair and Maintenance of all areas
Employee’s locker and heart of the house areas.
Tools and Equipment:
Telephone, pen/pencil, photo-copying machine, computer, printer.
All engineering related tools and equipment.
Working Environment:
Interior of hotel, in all areas of the hotel. Exposure to extreme hot and cold temperatures.
Exterior of hotel with exposure to weather conditions.
Exposure to various hazardous chemicals.
Position:
Engineering Technician
Department:
Engineering Services
Purpose:
To ensure that the hotel guest rooms and building is properly maintained in proper working conditions. Performs general repair and maintenance such as painting, plumbing and electrical systems. Checks electrical systems such as A/C controls, television sets, lighting systems, and makes minor repairs and replacements. Performs guest room calls and repairs.
Reports to:
Chief Engineer, Engineering Supervisor
Essential Functions:
Make repairs to hotel air conditioning system (i.e. change or clean filters, clean coils, replace motors, water valves, actuators, heating strips, purge water lines etc.)
Perform preventive maintenance on all equipment (i.e. boilers, chillers, HVC-Heating Ventilation and Air Conditioning, electrical, etc.).
Take required readings on equipment.
Test cooling tower and record readings.
Replace and program televisions as needed.
Replaced light switches, receptacles, light bulb and fixtures.
Perform furniture repair.
Replaced and repair pumps.
Perform plumbing repairs (i.e. clogged drains, copper pipe, change washers, change handles, drain fittings, etc.).
Trace and repair all types of water lines.
Troubleshoot and repair kitchen equipment.
Maintain repair and preventive maintenance records.
Perform and maintain work to local, state and Federal codes.
Paint designated areas.
Repair and finish sheet rock.
Repair all types of wall coverings.
Repair and program hotel electronic lock system.
Perform assignments and specific projects requested by management.
Perform all routine building inspection checklists.
Fill out Daily Call Log Report and Incident Reports as needed.
Clean all work areas after completing job.
Maintain all mechanical items in guest rooms and public areas.
Receive direction for house calls via radio.
Assist other engineers and mechanics with assignments, work as a team.
Maintain all grounds and landscaping.
Pressure washing as needed.
Have a thorough understanding of Novotel Miami Brickell fire alarm procedures and other emergencies.
Follow procedures for elevator entrapment.
Follow procedures reporting in response to water leak.
Follow procedures in response to fire alarm.
Have a thorough understanding of Novotel Miami Brickell Hotel rules, regulations and SOPs.
Perform assignments and specific projects requested by management.
Tools and Equipment:
Telephone, pen/pencil, photo-copying machine.
All engineering related tools and equipment.
All cleaning equipment.
Working Environment:
Interior of hotel, in all areas of the hotel. Exposure to extreme hot and cold temperatures.
Exterior of hotel with exposure to weather conditions.
Flexible and long hours sometimes require.
Heavy work- Exerting in excess of 100 pounds of force occasionally, and/ or in excess of 50 pounds of force frequently and/ or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Exposure to various hazardous chemicals.
Requirements:
Experience:
Minimum two years’ work related experience in maintenance department required.
Hotel experience highly desired.
Skills:
Reliable, honest, dependable.
Excellent customer service skills, enthusiastic, out-going personality and interpersonal skills.
Guest relations etiquette.
Problem solving techniques.
Ability to perform basic heating and air-condition repair.
Ability to perform basic painting and caulking skills.
Ability to perform Basic Maintenance Skills. Plumbing, A/C Filter Changes, Clean Coils, Electrical work and Carpenter work.
Knowledge of preventive maintenance methods and techniques for maintaining equipment.
Ability to perform tests to check for normal operation of hotel’s equipment.
Ability to identify the appropriate tools, parts, and equipment for use in performing a maintenance job
Maintenance Certification desired
Skills in the use of fire equipment (ex. Fire hoses, and hand-held extinguishers)
*Position requires to be available to work Morning, Afternoon, and Overnight Shifts*
Make repairs to hotel air conditioning system (i.e. change or clean filters, clean coils, replace motors, water valves, actuators, heating strips, purge water lines etc.)
Perform preventive maintenance on all equipment (i.e. boilers, chillers, HVC-Heating Ventilation and Air Conditioning, electrical, etc.).
Take required readings on equipment.
Test cooling tower and record readings.
Replace and program televisions as needed.
Replaced light switches, receptacles, light bulb and fixtures.
Perform furniture repair.
Replaced and repair pumps.
Perform plumbing repairs (i.e. clogged drains, copper pipe, change washers, change handles, drain fittings, etc.).
Trace and repair all types of water lines.
Troubleshoot and repair kitchen equipment.
Maintain repair and preventive maintenance records.
Perform and maintain work to local, state and Federal codes.
Paint designated areas.
Repair and finish sheet rock.
Repair all types of wall coverings.
Repair and program hotel electronic lock system.
Perform assignments and specific projects requested by management.
Perform all routine building inspection checklists.
Fill out Daily Call Log Report and Incident Reports as needed.
Clean all work areas after completing job.
Maintain all mechanical items in guest rooms and public areas.
Receive direction for house calls via radio.
Assist other engineers and mechanics with assignments, work as a team.
Maintain all grounds and landscaping.
Pressure washing as needed.
Have a thorough understanding of Novotel Miami Brickell fire alarm procedures and other emergencies.
Follow procedures for elevator entrapment.
Follow procedures reporting in response to water leak.
Follow procedures in response to fire alarm.
Have a thorough understanding of Novotel Miami Brickell Hotel rules, regulations and SOPs.
Perform assignments and specific projects requested by management.
Tools and Equipment:
Telephone, pen/pencil, photo-copying machine.
All engineering related tools and equipment.
All cleaning equipment.
Working Environment:
Interior of hotel, in all areas of the hotel. Exposure to extreme hot and cold temperatures.
Exterior of hotel with exposure to weather conditions.
Flexible and long hours sometimes require.
Heavy work- Exerting in excess of 100 pounds of force occasionally, and/ or in excess of 50 pounds of force frequently and/ or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Exposure to various hazardous chemicals.
Requirements:
Experience:
Minimum two years’ work related experience in maintenance department required.
Hotel experience highly desired.
Skills:
Reliable, honest, dependable.
Excellent customer service skills, enthusiastic, out-going personality and interpersonal skills.
Guest relations etiquette.
Problem solving techniques.
Ability to perform basic heating and air-condition repair.
Ability to perform basic painting and caulking skills.
Ability to perform Basic Maintenance Skills. Plumbing, A/C Filter Changes, Clean Coils, Electrical work and Carpenter work.
Knowledge of preventive maintenance methods and techniques for maintaining equipment.
Ability to perform tests to check for normal operation of hotel’s equipment.
Ability to identify the appropriate tools, parts, and equipment for use in performing a maintenance job
Maintenance Certification desired
Skills in the use of fire equipment (ex. Fire hoses, and hand-held extinguishers)
*Position requires to be available to work Morning, Afternoon, and Overnight Shifts*