Explore an exciting career in Hospitality with Novotel Miami Brickell

Position:          Loss Prevention Officer Department: Loss Prevention Purpose:          To ensure that the hotel guests, hoteliers, and hotel property are maintained in a safe and secure environment. Respond to people’s needs, accidents, incidents in a fast and efficient manner to degrease losses and increase safety and wellness. Accurately reporting all incidents and actions taken in the shift. Reports to: Director of Engineering and Loss Prevention Essential Functions:   

Performs Security rounds of the hotel as follows:

Restaurant.
All lobby areas and the hoteliers entrance and garage.
Penthouse, banquet rooms, pool deck.
All guest floors.
Executive offices.
Service levels. (heart of the house areas)
Outside areas (sidewalks, front and back of the hotel)
Loading dock.

Patrols all locations requiring special attention as frequently as possible.
Writes workers’ compensation incident reports and take appropriate actions dealing with medical situations and emergencies.
Responsible to handle, log and store lost and found items. Responds to guest requests about lost and found.
Responds immediately to emergency incidents and security requests as assigned.
Ensures maximum guest, hoteliers, and hotel safety and security at all times.
Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures. 
Reports in writing on all activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established security procedures.
Performs duties as assigned by the Director of Engineering and Loss Prevention and LP supervisors, and responds to the directions from any Executive Committee member or Department’s Managers.
Creates and maintains the highest standards of safety and security at all times, being professional in attitude, appearance, and application of duties.
Checks Hoteliers leaving and entering the hotel at the beginning and end of the shifts, or at any time when a hotelier leaves the hotel. Collects all package passes and inspects parcels taken from the hotel.
Monitors the security of the deliveries.
Confiscates all unauthorized parcels and notifies the Director of Engineering & LP and the appropriate department head of the situations, logs it.
Checks all I.D's of the hotel visitors, vendors, applicants and escort them to the appropriate location. Notifies the department head involved for permission for non-staff personnel to enter the premises.
Monitor hoteliers entrance, checking I.D. cards.
Maintain visitor's log - issue passes.
Enforce package pass policy.
Enforce hoteliers entrance and parking policy.
Distribute hoteliers' documents or messages as necessary.
Submit end of shift report.
Maintain shift log.
Maintain lost and found log.
Maintain laundry log.
Work special events securing the areas as required by DOE.
Does not leave assigned station unless properly relieved as specified by the Director of Engineering & LP. Performs all necessary clerical requirements of the Loss Prevention Department under the supervision of the Loss Prevention Supervisor. This includes filing, processing work orders, ordering supplies, maintaining necessary schedules, and posting bulletin board information, cleaning and organizing the office areas.
Protects hotel from admission of undesirables and others not conducting legitimate business within the premises.
 
Hotel Specific Essential Functions:

Conduct locker rooms inspections
Detex patrol of all areas of the hotel. Monitor life and safety systems to include fire panels, cameras.
Perform investigations as needed.
Responds to police officials in the building, to include fire department.
Any other assignments by management.
Flexibility to work different shifts to include overnight as per business needs.
Ability to read, write and speak in English. Spanish is a plus.
Execute all emergency protocols.
 
Tools and Equipment:

Telephone, pen/pencil, computer and printer, file folders, filing cabinet, radios, cameras.
Lift jack dolly, hand truck, camera, first aid equipment.
 
Working Environment:

Interior of hotel, in all areas with exposure to extreme temperatures.
Exterior of hotel with exposure to weather conditions.
Exposure to various hazardous chemicals.
Must be able to lift 50 pounds, bend, stand, walk.
 

Position Title: Guest Service Agent Reports to: Front of the House Manager Status: Non-Exempt Job Summary:
Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements.  Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador to Atton by welcoming everyone with a genuine smile and caring attitude.
 
Essential Elements:

High school graduate or equivalent vocational training certificate.
Compute basic arithmetic.
Fluency in English both verbally and non-verbally.
Provide legible communication and directions.
Ability to:

Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Be a clear thinker, remaining calm and resolving problems using good judgement.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Works closely with the housekeeping department for facilitate early arrivals, departures, rooms blocks, VIP needs, etc.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.

Ability to input and access information in the property management system/computers/point of sales system.
Excellent phone & verbal communication skills.
Flexible schedule.
 
Desirable:

Some college or training in Hospitality Industry.
Previous experience as Front Desk Agent.
Previous cashiering experience.
Fluency in a foreign language.
Ability to suggestively sell.
Certification in CPR.
Previous guest relations training. 



PHYSICAL ABILITIES
Essential:

Exert physical effort in transporting 25 pounds to guests or other hotel areas.
Endure various physical movements throughout the work areas.
Remain in stationary position for several minutes/hours throughout work shift.
Satisfactorily communicate with guests, management and co-workers to their understanding.
 
Job Tasks:  

Ensures that all room discrepancies are cleared.
Oversees blocking of special room requests for next day’s arrivals.
Coordinates and oversees the daily bucket check.
Maintains a neat and orderly control desk and area.
Consistently presents a polished and professional role model image to guests, coworkers, and other departments.
Complete job duties as listed on their shift checklist in a timely manner and alerts manager or supervisor if assistance is needed.
Perform any other duties as assigned by the front desk and Atton management.
Coordinates out of order rooms with housekeeping.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge at all times of:

All hotel features/services, hours of operation.
All room types, numbers, layout, decor, appointments and location.
All room rates, special packages and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled daily group activities.

Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
Meet with Supervisor to review daily assignments and priorities.
Meet with departing Front Desk Agent to review business status and follow up items.
Access all functions of computer system.
Set up work station with necessary supplies.
Answer department telephone within _3__ rings, using correct greeting and telephone etiquette.
Promote positive guest relations to all individuals approaching the Front Desk.
Process all guest check-ins.
Confirm reservation in system and review all noted information.
For guests without a reservation, sell a room type agreed upon.
Register guest in the computer and generate a registration card.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Assign guest room.
Advice guest of any messages, mail, faxes, etc. received for them.
Inform guest of room safe and mini-bar key and room key procedures.
Issue parking passes/validate valet parking tickets.
Communicate services and amenities of the hotel to guests.
Obtain proper identification for tax exempt guests and attach form to registration card.
Direct Bell Person to escort guest and transport their luggage to the room.
Maintain guest history files on all guests.
Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Set up accurate accounts for each guest checking in according to their requirements (i.e., share with, separate room/tax/incidentals, comp).
File registration cards and vouchers in bucket by room number.
Handle overbooked or “walked” guests.
Accommodate room changes.
Document all guest requests, complaints or problems.
Take record and relay messages accurately, completely and legibly.
Offer detailed information on the voice mail system to callers and guests wishing to leave message.
Accept and record wake-up call requests; deliver to PBX.
Issue safe deposit boxes to guests and ensure security of keys.
Distribute all guest and department mail.
Monitor, send and distribute guest faxes.
Document and confirm reservations and cancellations.
Block rooms in computer and follow through on designated requirements.
Pre-register designated guests and prepare key packets.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Generate, print and distribute daily and weekly reports.
Resolve discrepancies on the room status report with Housekeeping.
Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
Process all check-outs.
Resolve any late charges.
Present folio to guest and resolve any disputed charges.
Settle guest accounts.
Retrieve guest room key from guest.
Solicit guest comments on their stay.
Process express check-outs.
Handle requests for late check-outs.
Conduct group check-ins/outs.
Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information.
File guest room keys and ensure the safe keeping of keys at the Front Desk.
Adhere to all cashiering procedures:
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Make change for guests.
Cash guests' personal checks/travelers checks.
Post charges.
Run closing reports.
Count and secure bank.
Complete designated cashier reports.
Balance receipts.
Drop receipts.
Document pertinent information in the log book.
 
SECONDARY JOB FUNCTIONS

Assist PBX with switchboard duties.
Assist with Reservations calls. Handle all Reservation calls after   5    m.; process, record and follow up any details relative to such.
Provide Concierge service.
Assist in other Front Desk areas as assigned.
Provide guest room tours.
Legibly document maintenance needs on work orders and submit to Manager.
 
Requirements

Excellent phone & verbal communication skills.
The Atton’s HOLA Culture: Enlivens the guest experience by applying Atton’s Core Principles and standards daily.
Previous front desk hotel experience preferred.
Flexible schedule.
 
Atton Brickell Miami Principles and Philosophy
Motto: I am committed to welcome you back!
Our Values: Happiness, Commitment, Efficiency, Integrity and Respect.
Our Spirit: “At Atton Brickell Miami we are hoteliers with a genuine passion to create amazing memories.”
HOLA: 
H * Hoteliers, everything is my job.
O * Ownership, I am it.
L * Love, is my compass
A* Amaze, is my goal
 
Amazing Memories Talents’ Measurements:

Verbiage that is welcoming and professional.
Appearance that is clean, appropriate and attractive.
Courteousness that is intuitive and authentic.
Anticipatory Services that are spot-on and friendly.
Appreciative Manners, I genuinely thank and show appreciation to all.

Position: Reservations and Group Reservations Coordinator Department:        Reservations Purpose:                  Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications. Reports to:          Director of Revenue Management Essential Functions:    

Accurate input of reservations and group reservations into system within a timely manner. To include making, changing, and/or canceling reservations.  Ensure all reservations fields are filled out with the correct information.
Process groups as they are turned definite. Ensure the group block is set up properly based on individual call in or rooming list.  This may include setting up in system to accept voice calls and/or creating a booking link for group guests to book via the booking engine.
Knowledge of hotel services, area, and events. Assist in ensuring all websites and/or collateral/literature contains the most up to date and accurate information regarding the hotel and its surrounding areas.
Meet with meeting planners and market managers as necessary. Assist in strengthening the relationship within the different levels of staff with the client.
All convention resumes are audited prior to group arrivals. Any necessary changes/cancels/additions are completed prior to group arrival.
Pre-assign group/individual rooms based on VIP and/or special request status. Ensure all alerts and/or traces are in place and all appropriate departments are notified prior to arrival.
Monitor phone-calls and assist associates as needed.
File Reservations and back-up. Assist accounting (when needed) in providing research/back up for past due folio billings.
Check all non-guaranteed future reservations for deposit (prepay) status daily. Ensure all prepaid reservations have deposits on file with the appropriate paperwork needed for payment.
Handle mail/correspondence in a timely manner. Some reporting is required based on hotel needs.
Process confirmations/cancellations as needed.
Knows the type of rooms available as well as their location and layout.
Knows the selling status, rates, and benefits of all packages plans.
Knows the credit policy of the hotel and how to code each reservation.
Creates and maintains reservation records by date of arrival and alphabetical listing.
Determines room rates based on the selling tactics of the hotel.
Prepares letters of confirmation.
Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front of the house.
Understands the hotel's policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations.
Tracks future room availabilities on the basis of reservations.
Helps develop room revenue and occupancy forecasts.
Prepares expected arrival list for front of the House use.
Promptly prepare 7 days VIP and any Reservation report.
Assists in preregistration activities when appropriate.
Monitors advances deposit requirements.
Handles daily correspondence. Responds to inquiries and makes reservations as needed.
Makes sure that files are kept up to date..
To provide a courteous and professional service at all times.
Walk around with the client and ensuring that they secure whatever services they are in need of.
Getting information about areas of interest in order to target more clients in particular seasons.
Making arrangements for clients travel programs.
To be aware of all front of the house procedures and assist with reception duties when required.
Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
Configuring rates on the hotels property management system (PMS).
Any other duties assigned by management.
 
Hotel Specific Essential Functions:

Attend weekly leadership meetings
Attend weekly Group Block Pick Up meetings
Attend and/or Participate in any other work related activities as deemed appropriate by management
 Tools and Equipment:

To include but not limited to: Computer, printer, telephone,  pen/pencil, paper, copier/scanner/fax, file folders, filing cabinet
 Working Environment:

Interior of hotel, in normal office conditions.
Maintains a clean and neat appearance and work area.

Position: Public Area Attendant Department: Housekeeping Purpose:          To service and maintain the cleanliness of all public areas including public and Employee restrooms, lobbies, pool area, fitness center, and Offices in accordance with Atton Standards. Reports to:      Executive Housekeeper and Housekeeping Supervisor Essential Functions:

Clean and restock all assigned restrooms on an hourly basis.
Remove any garbage and/or glassware
Clean walls, doors, light fixtures, baseboards as needed.
Spot clean any carpet areas
Cleans floors
Responds to guest requests
To service the offices
Cleans and restocks both men's and ladies' Employee restroom.
Hands in any articles (lost and found) to housekeeping/loss prevention office.
Ensures all furniture, tables and lamps are appropriately positioned at all times.
Cleans mirrors and picture frames.
Cleans Guest elevators.
Recycles at every opportunity (newspaper, glass bottles, etc.)
Knows and uses all the “HOLA STANDADRDS” and Atton standards for the department.
Performs any special duties as assigned by management.
Performs guest room services for occupied rooms or check out as needed.
Stocks and prepared room attendants carts for next day use.
Fills up chemical bottles.
Maintains housekeeping office and chemical rooms clean and organized.
Cleans penthouse restrooms, foyer, fitness center and pool deck
 
Hotel Specific Essential Functions:

Ability to complete any cleaning task in a safe manner using appropriate chemicals and methods
Greet Guests meeting the 10/5 standard
Have knowledge of  overall hotel facility and various services
 
Tools and Equipment:

The Atton’s HOLA Culture: Enlivens the guest experience by applying Atton’s Core Principles and standards daily.
Operate vacuum cleaner and handling procedures of various cleaning chemicals (SDS, Right to Know program and Bloodborne Pathogens).
Use of telephone system     
Use of department paging/radio communication system
 
Working environment:

Constant mobility (walking, standing, bending, use of hands)
Lifting minimum 25 lbs., pushing of supply carts
Moving of furniture and supply boxes.                                                                                                                                                                                                                                                                             
Outdoor exposure (includes sidewalks, crossing the street, dumpster area, hotel parking lot)
Constant mobility (walking, standing, bending, use of hands), lifting up to 25 lbs., pushing of  carts or luggage like carts, bags with linens or trash.
Use of telephone system     
Use of department paging/radio communication system
 
Novotel Brickell Miami Principles and Philosophy
Motto: I am committed to welcome you back!
Our Values: Happiness, Commitment, Efficiency, Integrity and Respect.
Our Spirit: “At Novotel Brickell Miami we are hoteliers with a genuine passion to create amazing memories.”
HOLA: 
H * Hoteliers, everything is my job.
O * Ownership, I am it.
L * Love, is my compass
A* Amaze, is my goal
 
Amazing Memories Talents’ Measurements:

Verbiage that is welcoming and professional.
Appearance that is clean, appropriate and attractive.
Courteousness that is intuitive and authentic.
Anticipatory Services that are spot-on and friendly.
Appreciative Manners, I genuinely thank and show appreciation to all.

Position: Assistant Accounting Manager Department: Finance Purpose:          To supervise, monitor and review on all site accounting activities including account reconciliation, research, credit and collection, auditing of the daily posting reports, and the monitoring of operations systems and procedures and control features. Reports to: Director of Finance
Essential Functions:     

Assist in attaining financial goals.
Ensure maintenance of all daily filing of documents needed for research requests from guest and in-house users.
Responsible for auditing all rebates, credits and rebilling for direct bills, credit cards and cash accounts to ensure protection of company assets. Ensure an effective tracking system for all rebates/adjustments.
Ensure all guest disputes and requests for clarification is resolved and/or responded to in a timely manner.
Work closely with all departments to come up with solutions to Systems & Controls problems.
Manage hotel's credit and collection function.
Assist with billing and customer service functions.
Reference and approve all credit applications as to minimize collection risk.
Efficiently manage accounts receivable in order to maximize cash flow.
Establish sound credit policies and procedures and monitor adherence.
Utilize all available resources to increase accounts receivable turnover, speed collection period, and minimize accounts receivable balance through:

Aggressive advance deposit policies
Timely and accurate initial billings
10-20 day follow up calls
Routine aging analysis and discussion with Controller

Increase communication with all involved parties in the credit process (Sales and Catering, Reservations, Front Desk).
Hold monthly credit meetings.
Familiarization with state sales tax laws and tax exempt status reporting.
Ensure daily posting of Accounts Receivable payments received from the lockbox and maintain an up to date file for payment batches.
Ensure all payments posted to unapplied cash is resolved within 30 days of receipt.
Review and examine check out with balance accounts, daily to ensure and enforce hotel's credit policy.
Complete all general ledger and bank reconciliation. 
Ensure a timely month-end close.
Produce accurate financial statements.
Ensure daily cash management functions - reconcile accounts, fax transfers or funding requests are prepared properly, monitor cash accounts, wine transfers. Labor report, credit cards reconciliation, cash payments, sales, F&B, phone tax accounts.  Log allowances, movie adjustments, amenities
Prepare Balance Sheet analysis. 

Tools and Equipment:

Use of Opera (PMS), Micros, M-3. Word, Paychex.
Use of telephone system.    
Use of department paging/radio communication system

Working environment:

Sitting, walking, standing, bending, writing, typing, filing
Occasional lifting up to 25 lbs.  

Atton Brickell Miami Principles and Philosophy
Motto: My commitment is that you really want to return.
Our Values: Happiness, Commitment, Efficiency, Integrity and Respect.
Our Spirit: “At Atton Brickell Miami we are hoteliers with a genuine passion to create amazing memories.”
HOLA: 
H * Hoteliers, everything is my job.
O * Ownership, I am it.
L * Love, is my compass
A* Amaze, is my goal
 
Amazing Memories Talents’ Measurements:

Verbiage that is welcoming and professional.
Appearance that is clean, appropriate and attractive.
Courteousness that is intuitive and authentic.
Anticipatory Services that are spot-on and friendly.
Appreciative Manners, I genuinely thank and show appreciation to all.

Position:          Accounting Specialist Department: Finance Purpose:          To assist the accounting department with all processes and procedures such as accounts payable and receivable, general cashier following Atton’s standards. Reports to: Director of Finance and Assistant Accounting Manager
Essential Functions:     

Ensure that the processing of all invoices is completed properly.
Process checks for payment of all invoices as necessary.
Process checks manually in an emergency situation.
Maintain complete and accurate files in order to handle vendor inquiries.
Reconcile vendor statements and solve any discrepancies.
Coordinate and analyze general ledger with director of finance.
Daily handling and resolution of check out with balance accounts.
Maintain neat and organized billing files.
Insure that all billings go out with supporting backup for all charges.
Audit all banquet charges as well as miscellaneous charges that are posted to master accounts for accuracy.
Audit city ledger edit for correct information, proper billing address and phone number, complete backup, and correct city ledger number to run statements on a daily basis.
Maintain a billing control log sheet for all billings, indicating the name, account number, and date billed.
Daily account receivable transfer via computer to corporate accounting.
Forward group advance deposits received by accounting to reservations for posting.
Handle all customer inquiries in a timely, efficient manner.
Handle correspondence and communication to customers, corporate office, as well as our owners regarding billing matters.
Insure that all major accounts have received a follow-up call 10-20 days after the bills have been mailed.
Maintain files for completed customer service work.
Attend all pre-con meetings for special billing instructions.
Maintain open communication with all departments.

Tools and Equipment:

Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine 
Finance hotel experience preferred
Use of Opera (PMS), Micros, M-3. Word, Paychex
Proficient in Word with excellent skills in Excel
Use of telephone system    
Use of department paging/radio communication system

Working Environment:

Interior of hotel, in normal office conditions.
Sitting, walking, standing, bending, writing, typing, filing
Occasional lifting up to 25 lbs
 
Atton Brickell Miami Principles and Philosophy
Motto: My commitment is that you really want to return.
Our Values: Happiness, Commitment, Efficiency, Integrity and Respect.
Our Spirit: “At Atton Brickell Miami we are hoteliers with a genuine passion to create amazing memories.”
HOLA: 
H * Hoteliers, everything is my job.
O * Ownership, I am it.
L * Love, is my compass
A* Amaze, is my goal
 
Amazing Memories Talents’ Measurements:

Verbiage that is welcoming and professional.
Appearance that is clean, appropriate and attractive.
Courteousness that is intuitive and authentic.
Anticipatory Services that are spot-on and friendly.
Appreciative Manners, I genuinely thank and show appreciation to all.

Novotel Miami Brickell is a modern and elegant hotel that provides guest with excellent convenience, Miami-style comfort and breathtaking views out to Biscayne Bay. The Hotel consists of 275 rooms that spread throughout the 12 floors and 5,000 sq ft of meeting and conference space, located steps to the fashionable Brickell district. From our front door, our valued guests discover convenient access to the very best of Downtown Miami, from the area's top businesses, outstanding shopping, an eclectic dining and nightlife scene, world-class art, and more. Novotel Miami Brickell is the perfect choice for savvy travelers.
Engineer Technician
You perform highly diversified duties to install, troubleshoot, repair and maintain the property’s facilities and equipment to ensure a safe and functional environment for the guests.
What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
 
What you will be doing:

Inspect and perform preventative maintenance on property’s facilities and equipment
Inspect all areas of the property for safety issues and take immediate corrective action
Assist guests regarding property facilities in an informative and helpful way
Your experience and skills include:

Consistently offers professional, engaging and friendly service
Must answer the radio call within 3 attempts(when a radio is assigned)
To complete all guest related service requests within 30 minutes
Complete all non-guest related work order requests as scheduled in a professional and timely manner, taking care to clean up completely after work is done and/or request Housekeeping support
To assist with all duties in the Engineering Department including all aspect of mechanical repairs, electrical work and painting.
To assist the Engineering Supervisor in day to day duties
Must be able to keep a detailed log book
Ongoing dedication to exceptional guest service, both to internal and external guests
To carry out all work in a safe manner, following all guidelines as outlined in the Health & Safety Program
Your team and working environment:

A passionate and inspired team that creates unique experiences for all they meet.
We recognize and celebrate our team and individual success

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
 

Novotel Miami Brickell is a modern and elegant hotel that provides guest with excellent convenience, Miami-style comfort and breathtaking views out to Biscayne Bay. The Hotel consists of 275 rooms that spread throughout the 12 floors and 5,000 sq ft of meeting and conference space, located steps to the fashionable Brickell district. From our front door, our valued guests discover convenient access to the very best of Downtown Miami, from the area's top businesses, outstanding shopping, an eclectic dining and nightlife scene, world-class art, and more. Novotel Miami Brickell is the perfect choice for savvy travelers.
Barista
You are an ambassador for the exceptional service and products that are hallmarks of our coffee shop experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.
What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
 What you will be doing:

Assist guests regarding menu items in an informative and helpful way
Have full knowledge of beverage lists and promotions, menu items and preparation methods
Follow all safety and sanitation policies when handling food and beverage
Your experience and skills include:

Passion for coffee is essential
Previous experience as a barista is preferred
Ability to focus attention on guest needs, remaining calm and courteous at all times
Strong interpersonal and problem solving abilities
Ability to work well under pressure in a fast paced environment
Ability to work cohesively and collaboratively as part of a team
Your team and working environment:

A passionate and inspired team that creates unique experiences for all they meet.
We recognize and celebrate our team and individual success

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/
 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
 

Room Attendant
You are at the heart of the hotel! As a Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.
What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:

Clean all assigned guestrooms to standard
Take initiative to add a personalized experience for the guest
Take ownership of guests' privacy and belongings, while ensuring exceptional service
Your experience and skills include:

Warm and caring personality; previous housekeeping experience is an asset
Ability to anticipate and focus attention on guest needs, being professional and welcoming
Excellent organizational skills and time management
Physical aspects of the position include but are not limited to:

Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Frequent kneeling, pushing, pulling, and lifting
Fluency in English; additional languages are a plus
Your team and working environment:

A passionate and inspired team that creates unique experiences for all they meet.
We recognize and celebrate our team and individual success

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/
 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS