Explore an exciting career in Hospitality with Novotel Miami Brickell

Position: Director of Finance Department: Accounting Purpose:       The Director of Finance directs the accounting and control functions at the hotel, while ensuring timely reporting of operating results and maintenance the integrity of the management information system. Reports to: General Manager Essential Functions:   

Supervise all accounting functions.
Prepare the financial statements within the time frames supplies in the corporate closing schedule and according to the Accor Policies and Procedures, Generally Accepted Accounting Principles and the Uniform System of Accounts.
Analyze and interpret financial results in order to assist and advise the General Manager and the Accor Corporate Team.
Maintain balance sheet analysis on at least a quarterly basis and preferably on a monthly basis with full supporting detail.
Prepare accurate cash flow statements and projections on a monthly basis and on request.
Maximize working capital and cash flow statements and projections on a monthly basis and on request.
Prepare timely and accurate sales, use and occupancy tax returns as well as any other external reports or returns as deemed necessary.
Ensure successful treasury cash management as set forth in the policies and procedures manual.
Ensure compliance with management agreements and contracts and attendant legal documents. Understanding how those documents translate into financial responsibilities and how they may effect both the hotel’s and Corporate's financial position.
Maintain effective system and control procedures as set forth in the policies and procedures manuals.
Ensure integrity and efficiency of computerized data processing functions.
Ensure that all financial reports, budgets, forecasts, and other information required by Atton are accurately compiled and submitted within the specified time limits, identifying variances, and making recommendations for improvements as appropriate.
Review forecasts and budgets prepared by hotel management team to ensure that owners, the General Manager, and Accor Corporate Management are provided with guidelines of performance that are both reasonable and achievable.
Ensure all legal, treasury, and tax documentation is properly maintained and secured, and that all statuary and fiscal reporting requirements are satisfied, which includes any governmental requirements for permits and licenses.
Ensure adequate insurance coverage is maintained to protect the assets of the hotel with particular regard to the requirements contained in the hotel's management contract.
Ensure adequate controls are installed and maintained for the protection of the hotels' assets against loss or misappropriation.
Successfully lead and perform an advisory or interpretive role as well as to recommend controls related to the ethical environment.
Continuously monitor economic, social and governmental trends and policies to ensure the General Manager and Accor Corporate Management are kept fully apprised of any implications that may affect the performance of the hotel in meeting its financial objectives.
 
Competencies
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

Hotel Specific Essential Functions:

Assist with Payroll completion as needed, or have an accountant be trained to do so.
Monitor the IT Company and contract.
Review and sign contracts as assigned by the General Manager
 
Tools and Equipment:

Computer and printer, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine.  
 
Working Environment:

Interior of hotel, in normal office conditions.
 
 

Position: Reservations Agent Department:        Reservations Purpose:                  Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications. Reports to:          Director of Revenue Management Essential Functions:    

Accurate input of reservations and group reservations into system within a timely manner. To include making, changing, and/or canceling reservations.  Ensure all reservations fields are filled out with the correct information.
Process groups as they are turned definite. Ensure the group block is set up properly based on individual call in or rooming list.  This may include setting up in system to accept voice calls and/or creating a booking link for group guests to book via the booking engine.
Knowledge of hotel services, area, and events. Assist in ensuring all websites and/or collateral/literature contains the most up to date and accurate information regarding the hotel and its surrounding areas.
Meet with meeting planners and market managers as necessary. Assist in strengthening the relationship within the different levels of staff with the client.
All convention resumes are audited prior to group arrivals. Any necessary changes/cancels/additions are completed prior to group arrival.
Pre-assign group/individual rooms based on VIP and/or special request status. Ensure all alerts and/or traces are in place and all appropriate departments are notified prior to arrival.
Monitor phone-calls and assist associates as needed.
File Reservations and back-up. Assist accounting (when needed) in providing research/back up for past due folio billings.
Check all non-guaranteed future reservations for deposit (prepay) status daily. Ensure all prepaid reservations have deposits on file with the appropriate paperwork needed for payment.
Handle mail/correspondence in a timely manner. Some reporting is required based on hotel needs.
Process confirmations/cancellations as needed.
Knows the type of rooms available as well as their location and layout.
Knows the selling status, rates, and benefits of all packages plans.
Knows the credit policy of the hotel and how to code each reservation.
Creates and maintains reservation records by date of arrival and alphabetical listing.
Determines room rates based on the selling tactics of the hotel.
Prepares letters of confirmation.
Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front of the house.
Understands the hotel's policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations.
Tracks future room availabilities on the basis of reservations.
Helps develop room revenue and occupancy forecasts.
Prepares expected arrival list for front of the House use.
Promptly prepare 7 days VIP and any Reservation report.
Assists in preregistration activities when appropriate.
Monitors advances deposit requirements.
Handles daily correspondence. Responds to inquiries and makes reservations as needed.
Makes sure that files are kept up to date..
To provide a courteous and professional service at all times.
Walk around with the client and ensuring that they secure whatever services they are in need of.
Getting information about areas of interest in order to target more clients in particular seasons.
Making arrangements for clients travel programs.
To be aware of all front of the house procedures and assist with reception duties when required.
Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
Configuring rates on the hotels property management system (PMS).
Any other duties assigned by management.
 
Hotel Specific Essential Functions:

Attend weekly leadership meetings
Attend weekly Group Block Pick Up meetings
Attend and/or Participate in any other work related activities as deemed appropriate by management
 Tools and Equipment:

To include but not limited to: Computer, printer, telephone,  pen/pencil, paper, copier/scanner/fax, file folders, filing cabinet
 Working Environment:

Interior of hotel, in normal office conditions.
Maintains a clean and neat appearance and work area.

Position:  Busser Department: Restaurant Purpose: To assist servers in any way possible to ensure proper, prompt and courteous service to all guests. Reports to: Food & Beverage Manager/Supervisors Essential Functions: 

Station set-up
Stock needed supplies in side stands.
Clean-up of coffee machines and prepared coffee.
Set-up tea station.
Get ice supply.
Dust all tables to include table legs.
Receive rolls and put in warmers.
Put milk in refrigerators and set-up creamers.
Pre-set breadbaskets lined with napkins.
Pick-up linen.
Check off and pick-up storeroom supplies.
Set tables with clean, pressed linen, china, silver and glassware.
Ensure furniture and floors are clean and arranged according to specifications.
Assist servers during meal period.
Remove any extra settings.
Pour water.
Serve rolls and butter as specified.
Attend to all needs of the guests during meal periods, breakfast, lunch and dinner.
Report to Supervisor any need for housekeeping and/or repairs of any equipment or restaurant.
Must be familiar with and adhere to all liquor liability laws.
Must attend all designated pre-meal meetings.
Responsible for setting up restaurant area.
Adhere to predefined drink service guidelines and responsible for beverage familiarization.
Perform any other duties assigned by management.
Maintain a neat and professional appearance.
Maintain an awareness of liquor costs and minimize waste, which may raise them.
Must be familiar with all policies related to liquor liability laws.
Ability to open and close the restaurant shift assigned.
Must serve all guests in consistent manner, using Service Standards.
Must be able to bus tables, and re-set the tables as needed.
Must know the menu and be able to describe the items to guests.
Must be able to resolve guests’ issues and create an amazing experience.
Must be able to communicate and maintain a positive relationship with culinary and stewarding staff.
Maintain an awareness of all functions, events and meetings taking place at any given time.
Control heavy volume at the restaurant.
Knowledge of hotel property.
Inform the guest about buffets, hotel activities and community.
Attend to and anticipate guest’s needs.
Greeting guests. Anticipate guest’s needs to create an amazing experience.
 
Hotel Specific Essential Functions:

Assist with IRD when required
Assist with pool service when required
Assist with lounge and mini bar services when required       
 Tools and Equipment:

Computer and printer, telephone, pen/pencil, kitchen utensils, cleaning supplies, hot dishes, plates, silverware, heavy trays, etc.
Coffee maker/urn, toaster, microwave, beverage machines, bus trays, dishware, silverware, glassware, queen-mary cart, telephone, pen/pencil
 Working Environment:

Interior and exterior of hotel, in the restaurant, lounge and kitchen areas, with exposure to extreme temperatures.
Exposure to Food and Beverage hazardous cleaning chemicals.
Bus and set-up tables in the restaurant to improve services.
Maintain a clean and attractive surroundings.
Follows grooming standards and uses proper vocabulary.
Occasional lifting up to 25 lbs. Pushing of supply carts., carrying trays.
 

Position: House Person Department: Housekeeping Purpose: To ensure that assigned housekeeping areas are kept clean and fully stocked 24 hours a day. Also services assigned public areas and Hotelier areas to meet the expectations of the hotel Standards. Reports To:     Executive Housekeeper and Housekeeping Supervisor Essential Functions:

Cleans and stocks linen room / supply closets to appropriate par level.
Empties GRAs linens and garbage on an hourly basis or as needed.
Keeps corridors on guest room floors clean and well maintained, helping move tables and trays.
Cleans vending machine area.
Moves furniture and supply boxes as needed.
Completes guest requests.
Vacuums carpet on a daily basis.
Cleans walls, doors, baseboards and floors on a daily basis.
Cleans all furniture, lamps, picture frames and mirrors are clean on a daily basis.
Reports any burnt light bulbs in lighting fixtures as needed.
Cleans garbage receptacles and/or ash urns on a daily basis.
Hands in any articles (lost and found) to a Supervisor or turn in to housekeeping/loss prevention office.
Deliver any guest request items (bedspread, iron and board, etc.)
Recycles at every opportunity (newspaper, glass bottles, etc.)
Performs any special duties as assigned by management.
 Hotel Specific Essential Functions:

Ability to complete any cleaning task in a safe manner using appropriate chemicals and methods
Greet Guests meeting the 10/5 standard
Have knowledge of  overall hotel facility and various services
 Tools and Equipment:

Operate vacuum cleaner and handling procedures of various cleaning chemicals (SDS, Right to Know program and Bloodborne Pathogens).
Use of telephone system     
Use of department paging/radio communication system
Working Environment:


Constant mobility (walking, standing, bending, use of hands)
Lifting minimum 25 lbs., pushing of supply carts, moving of furniture and supply boxes.                                                                                                                                                                                 
Outdoor exposure (includes sidewalks, the street, dumpster area, hotel parking garage)
Constant mobility (walking, standing, bending, use of hands), lifting up to 50 lbs., pushing of  carts or luggage like carts, bags with linens or trash.
Use of telephone system     
Use of department paging/radio communication system
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Position: Public Area Attendant Department: Housekeeping Purpose:          To service and maintain the cleanliness of all public areas including public and Employee restrooms, lobbies, pool area, fitness center, and Offices in accordance with hotel Standards. Reports to:      Executive Housekeeper and Housekeeping Supervisor Essential Functions:

Clean and restock all assigned restrooms on an hourly basis.
Remove any garbage and/or glassware
Clean walls, doors, light fixtures, baseboards as needed.
Spot clean any carpet areas
Cleans floors
Responds to guest requests
To service the offices
Cleans and restocks both men's and ladies' Employee restroom.
Hands in any articles (lost and found) to housekeeping/loss prevention office.
Ensures all furniture, tables and lamps are appropriately positioned at all times.
Cleans mirrors and picture frames.
Cleans Guest elevators.
Recycles at every opportunity (newspaper, glass bottles, etc.)
Performs any special duties as assigned by management.
Performs guest room services for occupied rooms or check out as needed.
Stocks and prepared room attendants carts for next day use.
Fills up chemical bottles.
Maintains housekeeping office and chemical rooms clean and organized.
Cleans penthouse restrooms, foyer, fitness center and pool deck
 
Hotel Specific Essential Functions:

Ability to complete any cleaning task in a safe manner using appropriate chemicals and methods
Greet Guests meeting the 10/5 standard
Have knowledge of  overall hotel facility and various services
 
Tools and Equipment:

Operate vacuum cleaner and handling procedures of various cleaning chemicals (SDS, Right to Know program and Bloodborne Pathogens).
Use of telephone system     
Use of department paging/radio communication system
 Working environment:

Constant mobility (walking, standing, bending, use of hands)
Lifting minimum 25 lbs., pushing of supply carts
Moving of furniture and supply boxes.                                                                                                                                                                                                                                                                             
Outdoor exposure (includes sidewalks, crossing the street, dumpster area, hotel parking lot)
Constant mobility (walking, standing, bending, use of hands), lifting up to 25 lbs., pushing of  carts or luggage like carts, bags with linens or trash.
Use of telephone system     
Use of department paging/radio communication system
 

Position: Engineering Technician Department: Engineering Services Purpose: To ensure that the hotel guest rooms and building is properly maintained in proper working conditions. Performs general repair and maintenance such as painting, plumbing and electrical systems.  Checks electrical systems such as A/C controls, television sets, lighting systems, and makes minor repairs and replacements. Performs guest room calls and repairs. Reports to: Chief Engineer, Engineering Supervisor Essential Functions: 

Make repairs to hotel air conditioning system (i.e. change or clean filters, clean coils, replace motors, water valves, actuators, heating strips, purge water lines etc.)
Perform preventive maintenance on all equipment (i.e. boilers, chillers, HVC-Heating Ventilation and Air Conditioning, electrical, etc.).
Take required readings on equipment.    
Test cooling tower and record readings.
Replace and program televisions as needed.
Replaced light switches, receptacles, light bulb and fixtures.
Perform furniture repair.
Replaced and repair pumps.
Perform plumbing repairs (i.e. clogged drains, copper pipe, change washers, change handles, drain fittings, etc.).
Trace and repair all types of water lines.
Troubleshoot and repair kitchen equipment.
Maintain repair and preventive maintenance records.
Perform and maintain work to local, state and Federal codes.
Paint designated areas.
Repair and finish sheet rock.
Repair all types of wall coverings.
Repair and program hotel electronic lock system.
Perform assignments and specific projects requested by management.
Perform all routine building inspection checklists.
Fill out Daily Call Log Report and Incident Reports as needed.
Clean all work areas after completing job.
Maintain all mechanical items in guest rooms and public areas.
Receive direction for house calls via radio.
Assist other engineers and mechanics with assignments, work as a team.
Maintain all grounds and landscaping.
Pressure washing as needed.
Have a thorough understanding of fire alarm procedures and other emergencies.
Follow procedures for elevator entrapment.
Follow procedures reporting in response to water leak.
Follow procedures in response to fire alarm.
Have a thorough understanding of Novotel rules, regulations and SOPs.
Perform assignments and specific projects requested by management.
 
Tools and Equipment:

Telephone, pen/pencil, photo-copying machine.
All engineering related tools and equipment.
All cleaning equipment.
 
Working Environment:

Interior of hotel, in all areas of the hotel. Exposure to extreme hot and cold temperatures.
Exterior of hotel with exposure to weather conditions.
Flexible and long hours sometimes require.
Heavy work- Exerting in excess of 100 pounds of force occasionally, and/ or in excess of 50 pounds of force frequently and/ or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Exposure to various hazardous chemicals.
 

Position: Room Attendant
Department: Housekeeping
Purpose: To service guest rooms in accordance with the hotel Standards.
Reports to: Executive Housekeeper, Housekeeping Supervisor
Essential Functions:

Responds to all guest requests appropriately. Always greet our Guests warmly with a smile, call them by name whenever possible.
Responsible for servicing an assigned number of guest rooms
Keeps the supply cart and immediate work areas neat and organized at all times
Checks all equipment prior to and after its use to ensure that it is in good working order
Removes room service tables, trays and garbage from guest rooms
Strip bed using proper techniques and change bed linens on a daily basis
Removes soiled towels and replace as needed
Place soiled linens and towels down linen chute.
Clean shower walls, tub, sink vanity (all items on counter ), toilet and floor on a daily basis
Spot clean walls, window glass and sill, doors and baseboards
Dust and clean all furniture daily, including chairs, lamps, desk, tables and TV.
Replace any stationery items and in-room amenities as needed
Replace any used drinking glassware with sanitized ones
Replace terry and robes as needed
Clean refrigerator, ice bucket, coffee maker, telephones, clock/CD/radio, TV remote
Cleans all mirrors and picture frames throughout room on a daily basis
Ensures all light bulbs throughout room are working and replace as needed and/or call for assistance
Hand in any articles (lost and found) to a Supervisor or turn it in to the housekeeping/loss prevention office
Recycle at every opportunity (newspaper, glass bottles, etc.)
Performs any special duties as assigned by management.
Hotel Specific Essential Functions:

Greet Guests meeting the 10/5 standard
Enters guest room following appropriate security standards
Have knowledge of overall hotel facility and various services
Tools and Equipment:

Operate vacuum cleaner and handling procedures of various cleaning chemicals (SDS, right to Know 2
program and Blood borne Pathogens)
Use of telephone system
Use of department paging/radio communication system
Working environment:

Constant mobility (walking, standing, bending, use of hands), lifting up to 25 lbs., pushing of carts or luggage like carts, bags with linens or trash.
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Position: Guest Services Agent
Department: Front of the House
Purpose:  Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements.  Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador by welcoming everyone with a genuine smile and caring attitude.
Reports to: Front of the House Managers
Essential Functions:

Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Be a clear thinker, remaining calm and resolving problems using good judgement.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Works closely with the housekeeping department for facilitate early arrivals, departures, rooms blocks, VIP needs, etc.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.
Ability to input and access information in the property management system/computers/point of sales system.
Excellent phone & verbal communication skills.
Flexible schedule.
Job Tasks:  

Ensures of room discrepancies.
Oversees blocking of special room requests for next day’s arrivals.
Coordinates and oversees the daily bucket check.
Maintains a neat and orderly control desk and area.
Consistently presents a polished and professional role model image to guests, coworkers, and other departments.
Complete job duties as listed on their shift checklist in a timely manner and alerts manager or supervisor if assistance needed.
Perform any other duties as assigned by the front desk management.
Coordinates out of order rooms with housekeeping.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge at all times of:
All hotel features/services, hours of operation.
All room types, numbers, layout, decor, appointments and location.
All room rates, special packages and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled daily group activities.
Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
Meet with Supervisor to review daily assignments and priorities.
Meet with departing Front Desk Agent to review business status and follow up items.
Access all functions of computer system.
Set up work station with necessary supplies.
Answer department telephone within _3__ rings, using correct greeting and telephone etiquette.
Promote positive guest relations to all individuals approaching the Front Desk.
Process all guest check-ins.
SECONDARY JOB FUNCTIONS

Assist PBX with switchboard duties.
Assist with Reservations calls. Handle allReservation calls after   5   ; process, record and follow up any details relative to such.
Provide Concierge service.
Assist in other Front Desk areas as assigned.
Provide guest room tours.
Legibly document maintenance needs on work orders and submit to Manager.
Tools and Equipment:

 Use of Opera (PMS), Micros, Word.
 Use of telephone system. 
 Use of department paging/radio communication system 
Working environment:

 Sitting, walking, standing, bending, writing, typing, filing
 Exert physical effort in transporting 25 pounds to guests or other hotel areas.
Endure various physical movements throughout the work areas.
Remain in stationary position for several minutes/hours throughout work shift.
Desirables:

High school graduate or equivalent vocational training certificate.
Some college or training in Hospitality Industry.
Fluency in English both verbally and non-verbally.
Fluency in other languages desired.
Previous experience as Front Desk Agent.
Previous cashiering experience.
Ability to suggestively sell.
Previous guest relations training. 

Position: Housekeeping Supervisor Department: Housekeeping Purpose:          To ensure that the cleaning and servicing of guestrooms and appropriate guest contact areas meet the hotel standards. Supervises the Housekeeping Staff, check guest rooms, and assists the Executive Housekeeper with office administrative work.
Reports To:     Executive Housekeeper
Essential Functions: 

Monitors the cleaning and servicing of guestrooms.
Assigns special assignments as directed by the Executive Housekeeper.
Reports and follows up any repairs or discrepancies of guest rooms.
Ensures that all Guest Room Attendants have appropriate supplies and linens.
Assists in the cleaning of guest rooms when necessary.
Assists in processing AM and PM room status reports.
Ensures that the Guest Room Attendants’ linen cart is neat and well organized.
Ensures that linen closets on guest room floors are completely stocked.
Responds to any guest inquiries and assists in expediting prompt service. Always greet our guests warmly with a smile, call them by name whenever possible.
Ensures House Persons duties are being completed.
Recycle at every opportunity (newspaper, glass bottles, etc.)
Assist checking public areas and supervising public areas’ attendants
Knows and uses all hotel standards for the department.
Communicate with Front Desk to expedite rush rooms.
Inspects and prepares VIP and show rooms.
Performs any special duties as assigned by management.
 
Hotel Specific Essential Functions:

Ability to complete Guest Room Attendant assignments (AM / PM / Turndown)
Ability to relieve office duties as needed                                
Greet Guests meeting the 10/5 standard
Have knowledge of  overall hotel facility and various services
 
Tools and Equipment:

Protect and maintain all hotel assets and equipment.
Operate vacuum cleaner and handling procedures of various cleaning chemicals (SDS, Right to Know program and Bloodborne Pathogens).
Use of telephone system
Use of department paging/radio communication system
Operates vacuum cleaners.
Exposure to various cleaning chemicals – knowledge of SDS and the “Right to Know” program.
Use of housekeeping computer programs (Opera)
Use of telephone system
Use of department paging/radio communication system
 
Working Environment:

Constant mobility (walking, standing, bending, use of hands, occasional sitting)
Lifting up to 25 lbs.
Pushing of supply carts

Position: Bartender Department:    Food & Beverage Purpose: To provide efficient friendly customer service at all times and to maintain a clean, professional top quality bar.
Reports to: Food & Beverage Manager and Food & Beverage Supervisor Essential Functions:   

Responsible for setting up bar area.
Adhere to predefined drink service guidelines and responsible for beverage familiarization.
Implements beverage service.
Perform any other duties assigned by management.
Maintain a neat and professional appearance.
Maintain an awareness of liquor costs and minimize waste, which may raise them.
Must be familiar with all policies related to liquor liability laws.
Close the bar.
Must be familiar with all revenue-related procedures.
Must serve all guests in consistent manner.
Maintain an awareness of all functions, events and meetings taking place at any given time.
Control heavy volume at bars and pool areas.
 Knowledge of hotel property.
 Inform the guest about buffets, hotel activities and community.
 Attend to and anticipate guest’s needs.
 Familiarization with restaurant and bar menus, knowledge of daily specials.
 Greeting guests. Anticipate guest’s needs to create an amazing experience.

Hotel Specific Essential Functions:

Ability to work in the lobby bar and pool bar.
Ability to take food orders and serve food and beverages to guests.
Ability to handle cash, vouchers, coupons, credit cards.
 
Tools and Equipment:

Coffee maker/urn, toaster, microwave, beverage machines, bus trays, dishware, silverware, glassware, queen-mary cart, telephone, pen/pencil

Working Environment:

Interior of hotel, in the restaurant, lounge and kitchen areas, with exposure to extreme temperatures.
Exposure to Food and Beverage hazardous cleaning chemicals.
Bus and set-up tables in the lobby areas and pool as needed improve services.
Maintain a clean and attractive bar and surroundings.
Follow the hotel grooming standards and uses proper vocabulary.
Occasional lifting up to 25 lbs.  Pushing of supply carts.
 

Position:          Loss Prevention Officer Department: Loss Prevention Purpose:          To ensure that the hotel guests, hoteliers, and hotel property are maintained in a safe and secure environment. Respond to people’s needs, accidents, incidents in a fast and efficient manner to degrease losses and increase safety and wellness. Accurately reporting all incidents and actions taken in the shift. Reports to: Loss Prevention Manager Essential Functions:   

Performs Security rounds of the hotel as follows:

Restaurant.
All lobby areas and the hoteliers entrance and garage.
Penthouse, banquet rooms, pool deck.
All guest floors.
Executive offices.
Service levels. (heart of the house areas)
Outside areas (sidewalks, front and back of the hotel)
Loading dock.

Patrols all locations requiring special attention as frequently as possible.
Writes workers’ compensation incident reports and take appropriate actions dealing with medical situations and emergencies.
Responsible to handle, log and store lost and found items. Responds to guest requests about lost and found.
Responds immediately to emergency incidents and security requests as assigned.
Ensures maximum guest, hoteliers, and hotel safety and security at all times.
Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures. 
Reports in writing on all activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established security procedures.
Performs duties as assigned by the Director of Engineering and Loss Prevention and LP supervisors, and responds to the directions from any Executive Committee member or Department’s Managers.
Creates and maintains the highest standards of safety and security at all times, being professional in attitude, appearance, and application of duties.
Checks Hoteliers leaving and entering the hotel at the beginning and end of the shifts, or at any time when a hotelier leaves the hotel. Collects all package passes and inspects parcels taken from the hotel.
Monitors the security of the deliveries.
Confiscates all unauthorized parcels and notifies the Director of Engineering & LP and the appropriate department head of the situations, logs it.
Checks all I.D's of the hotel visitors, vendors, applicants and escort them to the appropriate location. Notifies the department head involved for permission for non-staff personnel to enter the premises.
Monitor hoteliers entrance, checking I.D. cards.
Maintain visitor's log - issue passes.
Enforce package pass policy.
Enforce hoteliers entrance and parking policy.
Distribute hoteliers' documents or messages as necessary.
Submit end of shift report.
Maintain shift log.
Maintain lost and found log.
Maintain laundry log.
Work special events securing the areas as required by DOE.
Does not leave assigned station unless properly relieved as specified by the Director of Engineering & LP. Performs all necessary clerical requirements of the Loss Prevention Department under the supervision of the Loss Prevention Supervisor. This includes filing, processing work orders, ordering supplies, maintaining necessary schedules, and posting bulletin board information, cleaning and organizing the office areas.
Protects hotel from admission of undesirables and others not conducting legitimate business within the premises.
 
Hotel Specific Essential Functions:

Conduct locker rooms inspections
Detex patrol of all areas of the hotel. Monitor life and safety systems to include fire panels, cameras.
Perform investigations as needed.
Responds to police officials in the building, to include fire department.
Any other assignments by management.
Flexibility to work different shifts to include overnight as per business needs.
Ability to read, write and speak in English. Spanish is a plus.
Execute all emergency protocols.
 
Tools and Equipment:

Telephone, pen/pencil, computer and printer, file folders, filing cabinet, radios, cameras.
Lift jack dolly, hand truck, camera, first aid equipment.
 
Working Environment:

Interior of hotel, in all areas with exposure to extreme temperatures.
Exterior of hotel with exposure to weather conditions.
Exposure to various hazardous chemicals.
Must be able to lift 50 pounds, bend, stand, walk.